An AI receptionist that picks up the phone,
so you don’t have to.
Lyni answers every call in a natural voice — handling enquiries, taking bookings and logging follow-ups straight into your calendar and CRM.
- LYNIHi, you've reached Lyni at Northside Dental. How can I help?
- CALLERHi, I'd like to book a cleaning for next week if possible.
- LYNIOf course. Tuesday at 10:30 with Dr. Smith works — shall I book it?
- CALLERYes, that's perfect.
- LYNIBooked. You'll get a confirmation by SMS in a moment.
Everything an inbound call
could need — built-in.
Six core abilities that cover every interaction from the first ring to the follow-up message. No plugins, no scripts to maintain.
Picks up every call
01Day, night, weekends. Lyni answers on the first ring so no customer ever lands in voicemail.
Understands context
02Asks clarifying questions, recalls customer history, and explains pricing, hours and policy in plain English.
Books appointments
03Real-time calendar lookups. Modifies and cancels too — synced back to Google Calendar and your CRM.
Captures follow-ups
04Callbacks, quote requests and enquiries are logged with full transcript and intent tags.
Routes when needed
05Knows when to escalate. Warm-transfers to the right person, with the caller's name and reason pre-briefed.
Reports back
06Daily summary, weekly trends, and a searchable log of every call — straight to your inbox.
Live in under 10 minutes.
No integrations to wire up. No number to change. No team to retrain.
Forward your number
Point your business line to Lyni — no new hardware, no number changes.
Train in minutes
Paste your services, hours, FAQs and tone. Lyni is ready in under 10 minutes.
Hand off the phone
Lyni answers, books and logs. You get a daily summary and a transcript of every call.
Trained for the way your customers actually talk.
Pick an industry to hear a sample call. Every Lyni assistant is custom-trained on your services, pricing and tone.
For small businesses
Round-the-clock support that picks up the phone, explains your services, and books the appointment — without putting a single customer on hold.
- 01Product informationExplains features, pricing, stock and availability in plain English.
- 02Service detailsDescribes what you do, who you do it for, and how to get started.
- 03Always-on coverageAfter-hours, weekends and holidays — Lyni never misses a call.
- LYNIHi, you've reached Northside Plumbing. How can I help?
- CALLERDo you do emergency callouts on Sundays?
- LYNIYes — Sunday emergency callouts are $180 plus parts. Would you like me to dispatch someone now?
- CALLERPlease. The kitchen sink is leaking.
- LYNIBooked. ETA is 40 minutes. You'll get an SMS with the tech's name.
The short answers.
Still unsure? Email team@infonex.com.au and we'll set up a 15-minute walkthrough.
Try Lyni on a real call.
No setup. No credit card.
Hear exactly how Lyni handles enquiries, bookings and callbacks for your business. Then run it free for a week.